Emergency Help in China 2026: Numbers, Apps & What to Do2026 在中国紧急求助：电话号码、App 与应对步骤

1 The short answer: what to do in an emergency 一句话结论：遇到紧急情况怎么办

If there is a life-threatening emergency in China, call 120 for an ambulance, 110 for police, or 119 for fire. These numbers work from any phone, including a foreign SIM, and are free. The faster step is to ask your hotel front desk or a younger local to call for you if language is a barrier. Save the key numbers in your phone before you arrive, and keep your passport and hotel address handy.在中国遇到危及生命的紧急情况，打 120 叫救护车、110 找警察、119 报火警。这些号码任何手机都能打，包括外国 SIM 卡，而且免费。如果语言不通，更快的办法是请酒店前台或年轻一点的本地人帮你打。出发前把关键号码存进手机，并随时带好护照和酒店地址。

Most trips to China are trouble-free, but emergencies are easier to manage when the numbers are already on the screen. This guide covers the calls, the hospitals, the pharmacy basics, and the consular support that can back you up when things go wrong.大多数中国之行都平安无事，但号码已经在屏幕上的时候，紧急情况会好处理得多。本指南会讲电话、医院、药店基础，以及出问题时的领事支持。

2 The emergency numbers to memorize 需要记住的紧急号码

Memorize these: 110 for police, 119 for fire, 120 for ambulance, and 122 for traffic accidents. For a medical emergency the one you want is 120. If you are locked out or robbed, 110. If there is a fire, 119. You can also dial 12345, the non-emergency city hotline, for help that is not life-threatening, such as a lost item report or a noise complaint.记住这几个：110 警察、119 火警、120 救护车、122 交通事故。医疗急救打 120。被锁门外或遭抢劫打 110。有火灾打 119。非紧急、不危及生命的求助，比如报失物、投诉噪音，也可以拨 12345 市民热线。

• 120.120。 Ambulance and urgent medical transport.
• 110.110。 Police: theft, assault, accident reports.
• 119.119。 Fire and rescue.
• 12345.12345。 Non-urgent city help line.

3 The emergency card you can show instead of speaking 不用说话就能出示的紧急卡片

The tool below builds a pocket card with the numbers and phrases you need, in both English and Chinese, so you can show it to a responder instead of explaining. When you are shaken or the person helping you does not speak English, a card with the characters for ambulance, police and fire removes the language barrier.下面的工具会生成一张随身卡片，上面有你需要的号码和用语，中英文都有，这样你直接拿给救援人员看，不用费口舌解释。当你心慌、或帮你的人不会英语时，一张写有中文字「救护车」「警察」「火警」的卡片，就能消除语言障碍。

Print it or save it as a photo on your phone. Keep a second copy in your wallet and share the image with your travel companions so everyone has it even if one phone is dead.打印出来，或存为手机照片。在钱包里放第二张，并把图片发给旅伴，这样即便有一部手机没电，大家也都有。

4 What to tell the operator 接通后说什么

When someone answers, state the emergency, your location, and whether anyone is hurt. Say the address clearly, or better, show the pin from your maps app. If you do not speak Chinese, say 'English' and the operator may switch to an English line, or pass you to a translator. Stay on the line until told to hang up.接通后，说清什么事、你在哪里、有没有人受伤。把地址说清楚，或者更好，把地图 App 上的定位图钉给他们看。如果你不会说中文，说一句 'English'，接线员可能会转英文线，或帮你接翻译。挂断前一直保持在线上。

A few phrases help. 'Jiùmìng' means 'help' or 'emergency.' 'Wǒ yào jiào jǐnghùchē' means 'I need an ambulance.' 'Zhèr yǒu rén shòushāng le' means 'someone here is injured.' Keep them written down in Chinese characters too, not just pinyin, because a passerby can read the characters even if your pronunciation is off.几句短语有用。「救命」意思是 help 或 emergency。「我要叫救护车」意思是 I need an ambulance。「这儿有人受伤了」意思是 someone here is injured。把它们用汉字也写下来，别只写拼音，因为即便你的发音不准，路人也能看懂汉字。

5 Hospitals and A&E 医院与急诊

For urgent care, go to the emergency department of a large public hospital, called 急诊 (jízhěn). Public hospitals are fast and cheap for emergencies, though the busy halls can feel overwhelming. International clinics cost more but offer English service and shorter waits. In a true emergency, call 120 and let the ambulance take you to the nearest equipped hospital.需要紧急救治，去大型公立医院的急诊科。公立医院急诊又快又便宜，只是大厅拥挤、场面有点吓人。国际诊所更贵，但提供英文服务和更短的等待。真正紧急时，打 120，让救护车把你送到最近的有救治能力的医院。

If your problem is not life-threatening, you can register at the outpatient clinic, called 门诊 (ménzhěn). For details on that process and what it costs, see our seeing a doctor guide看医生指南.如果不是危及生命的问题，你可以在门诊（ménzhěn）挂号就诊。关于流程和费用的细节，请看我们的「看医生指南」。

6 Pharmacy and common medicines 药店与常用药

For minor issues like a cold, pharmacy (药店, yàodiàn) staff can suggest over-the-counter medicine, often without a prescription for simple cases. Bring your own if you rely on a specific brand, because local names differ. Keep a small kit for stomach upset and allergies. For anything serious, see a doctor rather than self-treating.感冒之类的小毛病，药店（yàodiàn）店员能推荐非处方药，简单情况往往不用处方。如果你认准某个牌子，自己带，因为本地药名不一样。随身备一个小药包，应对肠胃不适和过敏。严重的事还是看医生，别自己乱治。

• Cold and fever.感冒发烧。 Ask at the pharmacy for common tablets; prices are low.
• Stomach upset.肠胃不适。 Pack your usual remedy; different countries stock different brands.
• Prescriptions.处方药。 Bring a copy of prescriptions you rely on, ideally translated.

7 Your embassy and consular help 使馆与领事协助

If you lose your passport, are detained, or face a serious problem, contact your country's embassy or consulate in China. They can issue emergency travel documents and give advice, but they cannot pay your bills or get you out of legal trouble. Save the embassy phone number and your passport photo in your phone before you travel.如果你丢了护照、被拘留，或遇到严重问题，联系你本国驻华大使馆或领事馆。他们能发紧急旅行证件、给建议，但不能替你付账，也救不了你脱离法律麻烦。出发前把使馆电话和护照照片存进手机。

Embassy contact details are also useful for less dramatic moments, such as replacing a lost passport at the local entry-exit administration. A quick web search for your country's embassy in Beijing or consulate in Shanghai, Guangzhou or Chengdu will give the right number.使馆联系信息在没那么戏剧化的时刻也用得上，比如在出入境管理部门补办遗失护照。网上搜一下你本国驻北京大使馆，或驻上海、广州、成都总领事馆，就能找到正确的号码。

8 The takeaway for first-time visitors 给首次到访者的总结

Emergencies in China are manageable if you prepare. Save 110, 119, 120 and 122 in your phone, carry a card with the numbers in Chinese, know that public hospital emergency rooms are fast and cheap, and keep your embassy number ready. Do that and a bad moment becomes a handled one.只要有所准备，中国的紧急情况是能应付的。把 110、119、120、122 存进手机，随身带一张写有中文号码的卡片，知道公立医院急诊又快又便宜，并备好使馆电话。做到这些，糟糕的时刻也能变成处理得当的事。

For the full picture on medical visits, see our seeing a doctor guide看医生指南. It covers registration, costs and insurance, so the emergency number is not the only tool you have.关于就医的全貌，请看我们的「看医生指南」。它讲挂号、费用和保险，让你在紧急电话之外还有别的工具可用。

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